Here you’ll find quick answers about booking and using Driveur (airport transfers, city rides, city‑to‑city routes, and hourly chauffeur service).
Booking
What services do you offer?
On Driveur you can book a One way ride or a By hour service. We provide airport transfers, city rides, city‑to‑city transfers and VIP chauffeur service.
How do I book a ride?
Select the ride type (One way / By hour).
Enter your pickup (“From”) and drop‑off (“To”) locations.
Choose date, time, and number of passengers.
Review the displayed price and confirm your booking.
After confirmation you will have a booking number (needed for support and refunds).
Do I need an account?
An account may be required to manage bookings. In any case, please provide accurate contact details so we can reach you about your ride.
How far in advance should I book?
We recommend booking in advance, especially for early flights and peak dates. Availability depends on route and driver capacity — the platform will show options when you search.
Can I change the pickup time or address after booking?
If you made a mistake, contact us as soon as possible. Please note: refunds are not granted if the ride cannot be performed due to incorrect booking details (wrong address, date, or pickup time).
Waiting & delays
How long will the driver wait for free?
For city/hotel pick‑ups and other locations, the driver will wait 15 minutes free of charge. For airport pick‑ups, the driver can wait up to 60 minutes. Additional waiting time is a paid option and may require an extra charge (pricing is shown during booking). Learn more.
What if the driver is late?
Drivers are expected to arrive on time or promptly inform you in case of delay. Please keep in mind that delays due to traffic, weather, or other external factors can happen.
Pricing & payments
When do I see the price and what affects it?
Prices are displayed at the time of booking and may vary depending on route, time, vehicle category and other parameters. Unless stated otherwise, prices include applicable taxes and standard fees. Driveur does not apply hidden surcharges.
How do payments work?
Payments are processed through secure third‑party payment providers.
Are tips included?
Tips are not mandatory and are always at your discretion.
Cancellations & refunds
Can I cancel a booking?
Yes, but cancellations made less than 12 hours before the scheduled pickup time are non‑refundable.
What if the driver cancels?
If the driver cancels less than 30 minutes before pickup, you are entitled to a full refund under our Refund Policy.
What if the driver doesn’t show up?
If the driver does not arrive at the agreed pickup location, you may request a refund. You may be asked to provide evidence, such as:
screenshots of call attempts;
screenshots of SMS messages;
a screenshot of your Google Maps location at the scheduled pickup time.
What if I was charged twice?
Any duplicate charge is refunded in full.
How long do refunds take?
typically 1–3 business days for domestic cards;
typically 5–7 business days for international cards;
instant refunds where supported.
How do I request a refund?
Email us at contact@driveur.com and include your booking number, date, a short description of the issue, the charged amount, and any relevant evidence.
Drivers, vehicles & rules
Is Driveur a transportation carrier?
Driveur is an online platform. Transportation services are provided by independent professional partners (“Drivers”). Driveur acts solely as an intermediary between Users and Drivers and does not operate as a transportation carrier. Terms of Use.
What standards do drivers and vehicles follow?
Drivers are expected to deliver the service with professional diligence and in compliance with applicable regulations. Vehicles are maintained in a clean, safe, and roadworthy condition.
Are prohibited/illegal items allowed?
No. Users must refrain from transporting prohibited or illegal items.
I left an item in the car. What should I do?
Driveur is not responsible for items lost or left in the vehicle. Still, contact us — we’ll try to connect you with the driver.
Support
How can I contact you?
Email: contact@driveur.com
Phone: +39 029 994 9489
We aim to provide dedicated support 24/7.