TERMS OF USE Last updated July 21, 2025
These Terms of Use (“Terms”) govern access to and use of the Driveur platform (“Driveur”), operated by R&G Transfer SRL . By accessing or using https://driveur.com, you acknowledge that you have read, understood and agree to be bound by these Terms.
1.Service Description
    https://driveur.com is an online platform that enables users to request, plan and manage private passenger transport services provided by independent professional transportation partners (“Drivers”). All transportation services are rendered exclusively by third-party Drivers. Driveur acts solely as an intermediary between Users and Drivers and does not operate as a transportation carrier.
    2.User Responsibilities
    Users must use the platform in a lawful, correct and diligent manner and provide information that is complete, accurate and up to date.

    • provide accurate booking details (address, date, pickup time, number of passengers);

    • be present at the pickup location at the agreed time;

    • ensure appropriate behaviour towards Drivers and third parties;

    • comply with applicable laws and regulations;

    • refrain from transporting prohibited or illegal items.

    3.Driver Responsibilities

    • provide the transport service with professional diligence and in compliance with applicable regulations;

    • arrive at the pickup location on time, or promptly inform the User in case of delay;

    • maintain the vehicle in a clean, safe and roadworthy condition;

    • treat Users with courtesy and respect.

    4.Booking, Cancellation & No-Show
    Bookingt,cancellation and no‑show rules are applied in order to ensure proper allocation of Drivers and efficient operation of the service.

    • User cancellations made less than 12 (twelve) hours before the scheduled pickup time are non‑refundable;

    • phone numbersf the Driver cancels less than 30 (thirty) minutes before pickup, the User is entitled to a full refund in accordance with the Refund Policy;

    • if the Driver arrives at the pickup location and the User does not appear (no‑show), the ride is deemed completed for billing purposes and no refund is due.

    5. Pricing and Payments
    Applicable prices are displayed at the time of booking and may vary depending on route, time, vehicle category and other relevant parameters. Unless otherwise specified, prices include applicable taxes and standard fees. Driveur does not apply hidden surcharges. Payments are processed through secure third‑party payment providers.
    6. Safety and Conduct
    Driveur may, at its sole discretion, suspend or restrict access to the platform for Users or Drivers whose behaviour is aggressive, discriminatory, abusive or otherwise poses a risk to safety or public order.
    7. Limitation of Liability

    • Driveur is not liable for delays, cancellations or modifications caused by traffic, weather conditions or other external factors beyond its reasonable control;

    • Driveur is not responsible for items lost or left in the vehicle;

    • Driveur is not liable for consequences arising from incorrect or incomplete information provided by the User;

    • Driveur is not responsible for acts or omissions of independent Drivers or third‑party service providers, except to the extent mandatory law expressly provides otherwise.

    8. Suspension and Termination of Access
    Driveur reserves the right to suspend or permanently terminate a User’s or Driver’s access to the platform in case of fraud, misuse of the Services, repeated violations of these Terms or when required by law or by a competent authority.
    9. Legal Information

    R&G Transfer SRL
    str. Dacia 58, of. 73
    mun. Chisinau, or. Bacioi MD6812
    Republic of Moldova
    contact@driveur.com