Refund PolicyLast updated July 21, 2025
1. Purpose of this Policy
This Refund Policy defines the conditions under which Users may receive a refund for bookings made through the https://driveur.com platform (“Driveur”), operated by R&G Transfer SRL . This Policy supplements the Privacy Policy and does not limit any mandatory statutory rights.
    2.When a refund is eligible
    2.1 Driver no-show
    If the Driver does not arrive at the agreed pickup location, the User may request a refund. The User must provide evidence by email.

    • screenshot of call attempts;

    • screenshot of SMS messages;

    • screenshot of Google Maps location at the scheduled pickup time.

    2.2 Driver cancellation less than 30 minutes before pickup
    A full refund applies.
    2.3 Duplicate Charge
    Any duplicate charge is refunded in full.
    2.4 Ride Not Completed
    If the service was confirmed but not rendered, a full refund may be issued.
    3. When a refund is NOT eligible
    3.1 User Cancellation < 12 Hours
    Cancellations made less than 12 hours before pickup are non-refundable.
    3.2 Incorrect Booking Details
    Refunds are not granted if the ride cannot be performed due to:

    • wrong address;

    • wrong date;

    • wrong pickup time.

    3.3 Passenger No-Show
    If the User does not appear, no refund applies.
    3.4 Ride Completed Successfully
    Completed services are non-refundable.
    4. How to request a refund
    Refund requests must be submitted through the following channels: Requests must include: booking number, date, description of issue, charged amount, and all relevant evidence.
    5. Refund timing

    • 1–3 business days for domestic cards

    • 5–7 business days for international cards

    • instant refunds where supported

    6. Legal Information

    R&G Transfer SRL
    str. Dacia 58, of. 73
    mun. Chisinau, or. Bacioi MD6812
    Republic of Moldova
    contact@driveur.com